After Enrollment: MedMutual Advantage Member Resources

How to Use Express Scripts Home Delivery

Save time and money when you order Express Scripts. To have your prescription drugs delivered right to  your door, call Express Scripts at 1-844-404-7947 (TTY users call 1-800-716-3231), 24 hours a day, seven days a week.

Learn more on how to enroll in Express Scripts home delivery.

Social Security/ Railroad Retirement Board (RRB) Automatic Deduction Opt-in Form

As a MedMutual Advantage member, you have three options on how to pay your monthly premium payment.

• Paper invoice - Medical Mutual will mail you an invoice every month for your MedMutual Advantage plan premium.
• Auto Pay - Your monthly premium is deducted automatically from your checking or savings account on the fourth business day of each month.
• Deduction from your Social Security or Railroad Retirement Board benefits - Your monthly premium is deducted automatically from your Social Security or Railroad Retirement Board benefits.

If you want to change your payment method, print and fill out the MedMutual Advantage Social Security/Railroad Board Automatic Deduction Opt-in Form.

Mail your completed form to:

Medical Mutual
P.O. Box 94563
Cleveland, OH 44193-0025

You can also fax the completed form to 1-800-542-2583.

Please note: This form should not be used to change your address. If you would like to change your address, call our Customer Care Center at 1-800-982-3117 (TTY 711 for hearing impaired).

Authorization for the Use or Disclosure of Protected Health Information Form

Having a trusted family member or friend to assist with your health plan decisions can be very helpful. Print and fill out the Authorization for the Use or Disclosure of Protected Health Information Form. By doing so, you will give permission for this person to discuss your health information with us.

Mail your completed form to:

Medical Mutual
P.O. Box 89499
Cleveland, OH 44101-6499