Thank you for choosing Medical Mutual. After you enroll in a MedMutual Advantage plan, you will receive a Welcome Kit in the mail with resources to help you get the most out of your plan.

You can also view these documents and download or print copies by using the links below.

Tips for Getting Started

We’ve put together the following documents to help you get started with your MedMutual Advantage plan:

Express Scripts Home Delivery Form

If you want to have your prescription drugs delivered right to your door, print and fill out the Express Scripts Home Delivery Order Form.

Mail this form, your prescription order(s) from your doctor and your payment to this address:

Express Scripts
P.O. Box 66567
St. Louis, MO 63166-6567

Social Security/RRB Automatic Deduction Opt-in Form

If you want to change your payment method, print and fill out the MedMutual Advantage Social Security/Railroad Board Automatic Deduction Opt-in Form.

Mail your completed form to:

Medical Mutual
P.O. Box 932876
Cleveland, OH 44193-0025

Please note: This form should not be used to change your address. If you would like to change your address, call our Customer Care Center at (800) 982-3117 (TTY 711 for hearing impaired).

Authorization for the Use or Disclosure of Protected Health Information Form

If you have a trusted family member or friend to help with your health plan decisions, print and fill out the Authorization for the Use or Disclosure of Protected Health Information Form. By doing so, you will give permission for this person to discuss your health information with us.

Mail your completed form to:

Medical Mutual
P.O. Box 89499
Cleveland, OH 44101-6499

Request a Provider Directory

If you would like to search for a provider using our online tool, please click here.

If you would like to request a printed copy of our provider directories, please click here.




Have a Question? We Can Help!

Speak with a Medical Mutual licensed insurance agent or call your insurance agent.

Call 1-800-982-3117 (TTY 711 for hearing impaired)

Monday through Friday, 8 a.m. - 8 p.m. and Saturday 9 a.m. - 1 p.m.

Page last updated on 5/23/2018
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