Thank you for choosing Medical Mutual. After you enroll in a MedMutual Advantage plan, you will receive a Welcome Kit in the mail with resources to help you get the most out of your plan.

You can also view these documents and download or print copies by using the links below.

How to Use Express Scripts Home Delivery

Save time and money when you order Ecpress Scripts. To have your prescription drugs delivered right to  your door, call Express Scripts at 1-844-404-7947 (TTY users call 1-800-716-3231), 24 hours a day, seven days a week.

For additional instructions on how to enroll in Express Scripts home delivery, click here.

Social Security/ Railroad Retirement Board (RRB) Automatic Deduction Opt-in Form

As a MedMutual Advantage member, you have three options to pay your monthly premium payment.

  • Paper invoice - Medical Mutual will send you an invoice every month for your MedMutual Advantage plan premium.
  • Auto Pay - Your monthly premium is deducted automatically from your checking or savings account on the fourth business day of each month.
  • Deduction from your Social Security or Railroad Retirement Board benefits - Your monthly premium is deducted automatically from your Social Security or Railroad Retirement Board benefits.

If you want to change your payment method, print and fill out the MedMutual Advantage Social Security/Railroad Board Automatic Deduction Opt-in Form.

Mail your completed form to:

Medical Mutual
P.O. Box 94563
Cleveland, OH 44193-0025

You can also fax the completed form to 1-800-542-2583.

Please note: This form should not be used to change your address. If you would like to change your address, call our Customer Care Center at 1-800-982-3117 (TTY 711 for hearing impaired).

Authorization for the Use or Disclosure of Protected Health Information Form

Having a trusted family member or friend to help with your health plan decisions can be very helpful. Print and fill out the Authorization for the Use or Disclosure of Protected Health Information Form. By doing so, you will give permission for this person to discuss your health information with us.

Mail your completed form to:

Medical Mutual
P.O. Box 89499
Cleveland, OH 44101-6499

Request a Provider Directory

If you would like to search for a provider using our online tool, please click here.

If you would like to request a printed copy of our provider directories please click here.

Have a Question? We Can Help!

Speak with a Medical Mutual licensed insurance agent or call your insurance agent.

Call 1-800-982-3117 (TTY 711 for hearing impaired)

Monday through Friday, 8 a.m. - 8 p.m. and Saturday 9 a.m. - 1 p.m.

Page last updated on 1/15/2020
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