Insurance Member ID Card Questions Answered

Envelope and Medical Mutual ID card.

September 08, 2023 | Tags: Insurance Education

Your Medical Mutual member ID card is an essential tool that guides you on your health and wellness journey. For a small card, it packs a lot of information. Our Customer Care experts answer three common questions about your Medical Mutual member ID card: 

I’m a new member. How long will it take for my Medical Mutual ID card to arrive?  
On average, you can expect to receive your Medical Mutual ID card in seven to 10 business days. Cards are sent through U.S. mail. 

What should I do when I receive my Medical Mutual ID card? 
Members receive new ID cards every year. When you receive your ID card, don’t set it aside. Take a few minutes to do the following:

  1. Verify the accuracy of the information on your ID card, including the spelling of your name. and that the correct plan details are listed.
  2. Confirm you received your ID card by using the QR Scan Code feature or registering on My Health Plan or in the Medical Mutual mobile app.
  3. Store your card in a safe and secure place.

If your ID card contains incorrect information, please contact our Customer Care team.

I forgot or lost my Medical Mutual ID card. Can I access it digitally? 
Medical Mutual members have access to a digital, temporary ID card through their My Health Plan account.

  1. Log in to your My Health Plan dashboard.
  2. Scroll down to the Quick Links section and click "ID Cards."
  3. A new page will load with a "Get Temporary Card" button. Click it to view and print your temporary ID card.

Members can also view their ID cards by downloading the Medical Mutual app and logging in.

Temporary ID cards are not meant to replace your physical card. Members can order new cards in this section of My Health Plan.

Using Your ID Card

Now that you’re familiar with your Medical Mutual member ID, keep it handy the next time you schedule an appointment. You may be asked for plan details from your card, like your member ID number. You’ll also want to bring your ID card with you to any appointments in case your provider needs to make a copy.

If you need help finding a provider in your plan’s network, visit providersearch.medmutual.com.

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