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Customer Service Questions

Non-Coverage Specific Inquiries:

Coverage Specific Inquiries:

  • Please call the number on your Medical Mutual ID card during the following times:
    • Monday through Thursday 7:30 am – 7:30 pm (ET)
    • Friday 7:30 am – 6 pm (ET)
    • Saturday 9 am – 1 pm (ET)
  • Please note: Some members may have different Customer Service hours due to their plan type or employer group.
  • If you are unable to locate your ID card, call 800/523-8558 or Email Customer Service.

If you are having difficulties getting an appointment with a physician, please let us know through our Needed Care Complaint form.

Group Quoting and Product Information

Individual Quoting and Product Information

Inquiries From Providers

Contact Information

Rose Building

Medical Mutual of Ohio
2060 E. 9th Street
Cleveland, OH 44115
216/687-7000

Technical Support

If you are having technical problems with our Web site, please call the Help Desk at 800/218-2205.

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Medical Mutual -
A Diverse Employer

Medical Mutual is committed to creating a diverse workforce.  We define diversity as all the factors that make a person unique, shape how they see the world and how they relate to others. 

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