Contact Us
General Questions
Have a question? Please see our Frequently Asked Questions
section for quick answers to the questions asked most by our members. If your
question is still not answered, you may contact us by using our General
Questions form.
Please Note: Only Customer Service is able to answer specific
coverage questions via email. Please see the Member Claims and Customer Service
Questions information below.
Member Claims and Customer Service Questions
If you would like to email a Customer Service Representative
directly, you can do so via the Customer Service Contact Form.
To reach a Customer Service representative by phone, please call
the number on your Medical Mutual ID card any time Monday through Friday
between 7:00 a.m. and 6:00 p.m. EST. If you are unable to locate your ID card,
call 800/523-8558.
If you are having difficulties getting an appointment with a
physician, please let us know through our Needed Care Complaint form.
MedMutual.com Technical Support
If you are having technical problems with our Web site, please
call the Help Desk at 800/218-2205.
Provider Inquiries
Are you a provider looking for answers to your questions? Please
use our Provider Inquiries page to find the contact information you need.
MedMutual.com Key Areas
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Maintaining a high standard of accountability for managed care and industry best practices.
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