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Customer Service Questions

Non-Coverage Specific Inquiries:

Coverage Specific Inquiries:

  • Please call the number on your Medical Mutual ID card Monday through Friday between 7:00 a.m. and 6:00 p.m. EST
  • If you are unable to locate your ID card, call 800/523-8558 or Email Customer Service.

If you are having difficulties getting an appointment with a physician, please let us know through our Needed Care Complaint form.

Group Quoting and Product Information

Individual Quoting and Product Information

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Contact Information

Rose Building

Medical Mutual of Ohio
2060 E. 9th Street
Cleveland, OH 44115
216/687-7000

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If you are having technical problems with our Web site, please call the Help Desk at 800/218-2205.

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