Questions Regarding ID Cards
Unable to find the answer you are looking for?
You may want to try a different FAQ topic or ask us through our
general questions form. If you have a question pertaining to Customer Service, please email a Customer Service Representative directly via My Health Plan.
Please Note: Only Customer Service is able to answer specific coverage questions via email.
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I have not received my ID card yet. How long do they take to arrive at my address?
ID cards are sent out via standard mail within 8 business days after Medical Mutual receives enrollment information.
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I have a doctor’s appointment soon and am unable to locate my ID Card. What should I do?
You can print a copy of your ID card information through My Health Plan; the
Member’s section of the Medical Mutual Web site.
You must be logged in to access your ID card information. Once logged in, go to the ID Cards page and print that page. In the event you lost your
original ID card, you can also request new cards be sent to you by clicking on the "Request a new IDcard" link.
If you have not yet registered for My Health Plan, follow the account activation link on the sign in page. Once you have activated your account, you
will be able to access your ID card information.
If at any time you need help activating your account or using My Health Plan, please call our Help Desk 24 hours a day, seven days a week at
800/294-7583.
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I need additional ID cards to give to my dependents, how can I request them?
You can request additional ID cards online through My Health Plan, the
Member's section of the Medical Mutual Web site.
You must be logged in to access your ID card information. Once logged in, click the "Request a New ID Card" link. Your new cards will be mailed out
within 10 business days of the request.
If you have not yet registered for My Health Plan, follow the account activation link on the sign in page. Once you have activated your account, you
will be able to access your ID card information.
If at any time you need help activating your account or using My Health Plan, please call our Help Desk 24 hours a day, seven days a week at
800/294-7583.