Frequently Asked Questions

Ohio's Get-Well Card ^®

Sign In to My Health Plan

Questions Regarding My Health Plan Registration, Log In, or other Technical Issue

• I’ve forgotten my password! How can I have it reset?
• I’m having problems logging in, could you help?
• I’m having difficulties using My Health Plan, how can I get assistance?

Unable to find the answer you are looking for?

You may want to try a different FAQ topic or ask us through our general questions form. If you have a question pertaining to Customer Service, please email a Customer Service Representative directly via My Health Plan.

Please Note: Only Customer Service is able to answer specific coverage questions via email.

Select a new FAQ topic ID Cards Explanation of Benefits Insurance Terms & Basics FlexSave Healthcare Accounts Change of Address Finding a Provider My Health Plan Registration, Log In, or other Technical Issue Specific Coverage Questions Prescription Drug / Medco Information Questions Regarding Dependents Questions Regarding COBRA/SuperMed One Appeals & Claims

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I’ve forgotten my password! How can I have it reset?

If you need to reset your password, please call the Help Desk at 800/218-2205. The ability to reset your password online will be implemented soon.

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I’m having problems logging in, could you help?

First, please be sure to activate your My Health Plan account.

If you need to reset your password, or if you are still having problems signing in, please call the Help Desk at 800/218-2205.

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I’m having difficulties using My Health Plan, how can I get assistance?

We are sorry you are having difficulties with My Health Plan. For optimal assistance, please call our Help Desk at 800/218-2205.

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