The Medical Mutual Difference
Medical Mutual has been a trusted insurer for 89 years. We’re proud to serve more than 1.2 million members in Ohio, including 160,000 seniors with our Medicare Advantage and Medicare Supplement plans. Our status as a mutual company means we don’t have stockholders, answer to Wall Street analysts, or pay dividends to investors. Our focus is entirely on our policyholders with the goal of developing products and services that help our members live healthier lives.
While you are focused on fitting your customers with the right plan to meet their needs, we are focused on making sure you have the tools and resources you need to do your job with ease.
Making Healthcare Affordable
- Reduced costs for routine care
- Enhanced dental coverage
- Increased eyewear allowance
- Lower copay for standard hearing aids
- Over-the-counter allowance
- Dental, vision, hearing and over-the-counter allowance are now included in base benefits on Signature HMO, Classic HMO and Access PPO—members no longer need to choose options with a Flex benefit
Outstanding, Ohio-based Customer Service
We are a people-first, customer centric company with deep roots in Ohio. Our locally based customer care team is known for delivering exceptional service.
- Customer Service earned 5 out of 5 stars from Medicare in 2023.
- Our same-day call resolution exceeds 92%.
- We process thousands of claims, in Ohio for Ohioans, each day with 99% accuracy.
High-quality Health Plans
We earned 5 Stars on our HMO and PPO plans in 2023. This means our members have access to high-quality healthcare providers and excellent customer service.
Your Home Team by the Numbers
- 89 years of experience as a trusted insurer – As a mutual company, our focus is entirely on our policyholders.
- 11% of health plans nationwide – We earned a 5-Star rating from Medicare on both our HMO and PPO Medicare Advantage contracts, making us part of only 11% of health plans nationwide to achieve this distinction.
- 160,000 total number of Medicare lives insured – Across Medicare Advantage, Medicare Supplement and Employer Group Waiver Plans (EGWP).
Commitment to Ohio Communities
Our employees live, work and play right here in Ohio. That’s why we’re committed to working closely with numerous civic, educational and cultural organizations to help promote and support a variety of social causes. In 2022, we contributed:
- 232,582 meals provided to food banks
- 421 total grants awarded to nonprofits
- More than $200,000 awarded in scholarships
- 6,000 volunteer hours logged by employees