Aon Active Health Exchange

Our Provider Network

Our SuperMed^® network covers 88 counties in Ohio and three counties in Kentucky (Boone, Campbell and Kenton). If you travel or have a college student who lives outside of the SuperMed^® network, don’t worry. You’ll also have access to our national provider network which allows you to access care wherever you are.

Our new and enhanced MedMutual Find a Provider tool makes it easier than ever to find in-network providers near you. Search by name, specialty, facility type, distance from home and more. Members can access Find a Provider on My Health Plan and in the MedMutual mobile app. Not a member yet? Visit MedMutual.com and choose Find a Provider in the upper right corner to see what providers may be available to you when you become a Medical Mutual member.

Our Prescription Drug Coverage

• Search our 2023 formulary to learn which prescription drugs are covered for the 2023 plan year.
• Find an in-network pharmacy near you.
• See which preventive care medications are included in your preventive care benefits. 

Other Member Benefits and Resources

My Health Plan, our member website and mobile app, puts you in control of your health and health plan. It makes it easy to manage your plan and take advantage of member benefits, including:

• WW^® (formerly Weight Watchers) – Enjoy almost 50% off standard program rates.
• Chronic Condition Management Program – Trained health coaches can provide personalized support at no additional charge to help you manage a chronic condition such as asthma or diabetes.
• 24/7 Nurse Line – Enjoy peace of mind with around-the-clock guidance and answers to your health questions from registered nurses at no additional cost to you. They can also help you decide the best place to receive care based on your own situation.
• QuitLine – Give up tobacco use with one-on-one coaching and a supply of nicotine replacement therapy at no charge.
• Fitness/Wellness Discounts – Save money on fitness club memberships, exercise equipment, and other products and services to help you live a healthier lifestyle.
• Cost Comparison Tool – Compare costs of medical services before your appointment, so you can make the best choice for your health and wallet.
• MedMutual Resource Connect – We make it easy to find free and reduced-cost social services that can help you with food, transportation, medical care, financial support, job training and more. There’s no charge to use this search tool, and we won’t share your search with your employer.

New Medical Mutual members may register for My Health Plan as soon as they’ve received their member ID card. Learn more about My Health Plan and how to get started.

WW^® is a registered trademark of WW International, Inc.

Transition of Care Information

If your current provider is not in our comprehensive provider network, and you are in the middle of receiving active care, you may qualify for a transitional care waiver.

A transitional care waiver provides a short grace period so you can continue receiving services with an out-of-network provider until care is completed and/or transitioned to a Medical Mutual in-network provider. Situations that may be eligible for a transitional care waiver may include a late trimester pregnancy, active cancer treatment, a recent surgery, etc. Each request for a transitional care waiver will be individually evaluated.

If your provider is not part of Medical Mutual’s provider network, and you think you qualify for transitional care, call a Medical Mutual Customer Care Specialist at 1-800-677-8028. Or ask your current provider to complete and submit our Transition of Care Waiver Request form.

Note: Submitting a Transition of Care Waiver Request form does not guarantee transitional care will be approved.