Medical Mutual has built a strong reputation as a pioneer in the health insurance industry. As a trusted insurer for more than 85 years, we have a long history of providing our members with high-quality health and wellness benefits.

Being Mutual Makes a Difference

Our status as a mutual company means we don’t have stockholders, answer to Wall Street analysts or pay dividends to investors. Our focus is entirely on our policyholders with the goal of developing products and services that help our members live healthier lives.

Exceptional Customer Service and Quality

  • Our Ohio-based Customer Care specialists provide members with proactive and personalized guidance. Our same-day call resolution exceeds 92% and we process thousands of claims each day, with 99% accuracy.
  • Our MedMutual Advantage® PPO plans achieved a top rating, 5 out of 5 stars, from Medicare in 2022. Our MedMutual Advantage HMO plans earned 4.5 out of 5 for 2022.

Unrivaled Commitment to Ohio Communities

Our employees live, work and play in this state and we love all of the unique and wonderful communities we serve. That’s why we’re committed to working closely with numerous civic, educational and cultural organizations to help promote and support a variety of social causes. The following figures provide a snapshot of the impact our company and employees made across Ohio in 2021.

  • 232,582 meals provided throughout food banks in Northeast Ohio by way of Harvest for Hunger
  • 421 total grants awarded to nonprofit organizations
  • 894 computers donated to PCs for People
  • 212 scholarships awarded totaling more than $200,000
  • 26 executives serve on nonprofit boards
  • Over $200 million in employee spending with Medical Mutual group customers through our Mutual Appreciation Program