Dave Quiring is executive vice president and chief experience officer for Medical Mutual of Ohio.
His duties include ensuring the delivery of consistent, predictable and memorable customer experiences. He provides leadership to the claims, customer service and financial administration departments as well as the life insurance and third-party administration groups. His team increasingly relies on analytics and new technologies to improve the customer experience in an industry undergoing dramatic change.
Mr. Quiring has over 30 years of operations experience with Medical Mutual. He joined the company as a member of the Internal Performance unit. He was appointed manager of Project Administration in 1990 and was promoted the following year to director of National Account Operations, a position he held until assuming the role of vice president of Operations in 1998. He was promoted to senior vice president of Operations in 2015 and responsible for end-to-end claims processing, including claims intake and distribution, adjudication, recoveries & avoidance and claims payment. He provided leadership for departments of corporate performance, appeals, benefit services, project administration and cashiers.
Mr. Quiring received his bachelor’s degree in Industrial Engineering in 1982 from Cleveland State University and was certified in Group Life and Health Insurance by the Health Insurance Association of America (HIAA) in 1994.