After Enrollment: MedMutual Advantage Member Resources
Important Plan Information
After processing and accepting a MedMutual Advantage plan enrollment application, Medical Mutual will begin to send important plan information, including:
- Member ID Cards
- Important informational letters - We may request additional information if we think you could benefit from programs designed to manage costs, like the Medicare Prescription Payment Program.
- Over-the-counter benefit (OTC) cards – If your plan has an OTC benefit, we will send you an OTC benefit card and instructions on how to use it. Returning members can continue to use their current OTC benefit card.
- Health-risk assessment surveys – This survey helps Medical Mutual connect members with condition-specific resources, like our chronic condition management programs.
Welcome Outreach
We’ll help you better understand your plan and connect you to important programs and resources. We do this through:
- Welcome kits – This will come in the mail and include a MedMutual Advantage member guide.
- Welcome calls – A friendly, Medical Mutual representative will call to walk you through your plan information and answer any important questions.
- Welcome emails – We’ll send helpful information to get you started with popular benefits, Medical Mutual’s digital resources and more.
Find Providers and Pharmacies
Use our online tool at MedMutual.com/FindaProvider to search for in-network providers. Visit MedMutual.com/MedicarePharmacy to search for in-network pharmacies.
MedMutual Advantage Plan Information
View a full list of policies, procedures and documents related to your MedMutual Advantage plan by visiting our Important Plan Information page: MedMutual.com/MAPlanInfo
My Health Plan
My Health Plan is Medical Mutual’s secure member website. Search for in-network providers, receive claim updates and track account balances throughout the year once you register at MedMutual.com/Member.
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