MedMutual Advantage Member Resources

Thank you for choosing Medical Mutual. You will find the information in this section helpful to starting your journey with us. We are also mailing you a Welcome Kit with resources to help you get the most out of your plan.

How to Use Express Scripts Home Delivery

Save time and money when you order Express Scripts. To have your prescription drugs delivered right to  your door, call Express Scripts at 1-844-404-7947 (TTY users call 1-800-716-3231), 24 hours a day, seven days a week.

Learn more on how to enroll in Express Scripts home delivery.

Social Security/ Railroad Retirement Board (RRB) Automatic Deduction Opt-in Form

As a MedMutual Advantage member, you have three options on how to pay your monthly premium payment.

  • Paper invoice - Medical Mutual will mail you an invoice every month for your MedMutual Advantage plan premium.
  • Auto Pay - Your monthly premium is deducted automatically from your checking or savings account on the fourth business day of each month.
  • Deduction from your Social Security or Railroad Retirement Board benefits - Your monthly premium is deducted automatically from your Social Security or Railroad Retirement Board benefits.

If you want to change your payment method, print and fill out the MedMutual Advantage Social Security/Railroad Board Automatic Deduction Opt-in Form.

Mail your completed form to:

Medical Mutual
P.O. Box 94563
Cleveland, OH 44193-0025

You can also fax the completed form to 1-800-542-2583.

Please note: This form should not be used to change your address. If you would like to change your address, call our Customer Care Center at 1-800-982-3117 (TTY 711 for hearing impaired).

Authorization for the Use or Disclosure of Protected Health Information Form

Having a trusted family member or friend to assist with your health plan decisions can be very helpful. Print and fill out the Authorization for the Use or Disclosure of Protected Health Information Form. By doing so, you will give permission for this person to discuss your health information with us.

Mail your completed form to:

Medical Mutual
P.O. Box 89499
Cleveland, OH 44101-6499

Request a Provider Directory

Search for a provider using our online tool.

You can also request a printed copy of our provider directories.

Looking for More Detailed Information?

You can view a full list of policies, procedures and documents related to your MedMutual Advantage plan by visiting our Important Plan Information page.

Your Summary of Benefits and Evidence of Coverage

Log in to My Health Plan, our member portal, to view personalized copies of your Summary of Benefits and Evidence of Coverage.

Free Medicare Information

Get a free copy of our Medicare guide.

Find a Provider

Find a Drug or Pharmacy