Kathy Golovan

Kathy Golovan is Medical Mutual’s Executive Vice President and Chief Health Officer.

Her duties focus on ensuring our customers receive quality healthcare. That includes oversight of Provider Engagement and Pharmacy Operations. She’s also responsible for Medicare and ACA risk adjustment programs, which gather and report data to the government in order to obtain appropriate reimbursement based on the risk profile of the Company’s members.

Ms. Golovan joined Medical Mutual as a tax coordinator in 1998 from Ernst & Young where she was a tax consulting manager. During 1999, she moved from Finance to Legal. She was appointed Corporate Counsel in 2000 and director of Legal Affairs and Senior Corporate Counsel in 2003. She has acted as the Company’s deputy privacy officer and has provided legal support for many of the Company’s business areas.

In 2010, she was named Vice President and General Auditor. In March of 2012, she was named interim CIO and accepted the full-time role in September of 2012. In September 2013, she added to her role by assuming responsibility for Health Management Services and Pharmacy. She was named Chief Health Officer in January 2016 and relinquished her role as CIO in May 2016 after a successor to that role was identified.

Ms. Golovan received her bachelor’s degree in Psychology and Economics from the College of Wooster and is a member of Phi Beta Kappa. She earned her juris doctorate from Case Western Reserve University. She is a licensed attorney and a certified internal auditor.

She is a 2013 graduate of Leadership Cleveland and a 2005 graduate of Cleveland Bridge Builders. She was named to Crain’s 40 under 40 in 2005, and a Woman Worth Watching by Diversity Magazine in 2012. In 2015, Ms. Golovan was named a Crain’s CIO of the Year and received the Ohio Diversity Council’s Most Powerful and Influential Woman Award. In 2016, she was named a Smart Business 50 award winner.

She has held board positions at New Life Community, Old Stone Foundation and Flying Horse Farms. Currently, she is a member of the Visiting Committee of the Frances Payne Bolton School of Nursing CWRU, Ernst & Young’s Alumni Council, and a board member of Business Volunteers Unlimited (Vice Chair) and In Counsel. She has served as a board member for Westfield Bank, was the chair of their audit committee, and served as a member of the board of Westfield Insurance Company.