December 17, 2015

CLEVELAND—By leading Medical Mutual’s successful charge into the Affordable Care Act’s (ACA) health insurance exchanges and return to the Medicare Advantage market, Heather Thiltgen has been promoted to Senior Vice President of Individual & Medicare Sales.

Thiltgen is credited with developing and implementing Medical Mutual’s first direct-to-consumer strategies for the emerging (ACA) federal exchange for individuals and families. Joining Medical Mutual in 2012, she orchestrated the company’s first open enrollment through the federal exchange in 2014, which led to Medical Mutual becoming the leader of Ohio’s individual market. Most recently, Thiltgen was also instrumental in leading the company’s successful return to the Medicare Advantage market.

“From the get-go, Heather was well aware that the Affordable Care Act and federal exchange were going to require a significant investment on the company’s part because of the pent-up demand for healthcare,” said Jared Chaney, Medical Mutual Executive Vice President of Sales & Marketing. “This year, her leadership positioned the company for growth and set the pace for future success in the Medicare Advantage market.”

Prior to joining the company, Thiltgen served as vice president of Consumer Marketing for CUNA Mutual Group, a mutual insurance company that provides financial services to credit unions and their members, based in Madison, Wisconsin. She also served as vice president of Strategic Markets at CUNA.

Before moving to Madison, Thiltgen held a variety of positions over 10 years in member acquisition and product management at USAA, another mutual company headquartered in San Antonio, Texas.

Thiltgen is a graduate of the University of Texas at Austin, where she earned a Bachelor of Arts degree in Political Science. She also earned an MBA in Marketing at Vanderbilt University.


 About Medical Mutual of Ohio

Founded in 1934, Medical Mutual of Ohio is the oldest and largest health insurance company based in Ohio. For more than 80 years, the company has served customers with high-quality, affordable group and personal health insurance plans, and third-party administrative services to self-insured group customers. As a mutual health insurance company, Medical Mutual is unique in that it operates for the benefit of its members. Unlike publicly-traded insurance companies that must maximize their financial return, Medical Mutual does not answer to stockholders or Wall Street analysts.  For more information, visit the company’s award-winning Web site at