Effective Date: July 1, 2021
HIPAA Notice of Privacy Practices
To read more about our privacy practices regarding health and medical information under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), please click here, which links to our HIPAA Notice of Privacy Practices.
Collection of Personal Information
You should be aware that portions of the Site contain functions for collecting your personal information including, but not limited to, your name, email address, home or work address and telephone number as well as your history of accessing the Site. Medical Mutual may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, and interests. Medical Mutual may also collect and track non-personally identifiable information about you, including but not limited to, how certain features of our Site are used, the general region from which our visitors are contacting us and how many people visit our Site at any given time.
We do not collect personal information (such as names, addresses, phone numbers, email addresses or credit card numbers) about you, except when you specifically provide the information on a voluntary basis, such as when you:
- Become a registered user of one or more of our services;
- Establish an account with us;
- Sign-up or subscribe for products or services, including submittal of an application for insurance and/or using our quotation system, that we periodically may make available; or
- Complete a survey or questionnaire.
In these instances, Medical Mutual may ask you to provide us with personal information including, but not limited to, name, date of birth, member identification number, member group number, social security number, date of birth, member identification number, member group number, social security number, mailing address, telephone number (including mobile number), and email address. You may also be asked to create a unique username and password. Medical Mutual requires that the actual user input such information and that such information be the most recent available. In addition, you may request that we modify or delete your registered account information by sending an email to Medical Mutual of Ohio at CustomerService@medmutual.com, with the words “UPDATE USER INFORMATION” in the subject line.
Whenever you register for one or more of our services, we may send an email to you with an authentication link to ensure the accuracy of the email address that you have supplied or to notify you that an application or quotation was requested. Your response to the authentication link may be necessary to complete your registration, which may be required to use our services.
Collection and Use of Real Time Location of Mobile Device
If you use our Mobile Application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant information. We will not share your current location with other users or partners.
If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile device settings and/or within the mobile application.
Member Health Information
Medical Mutual maintains certain electronic member health information that may be made available through the Services. This information includes but is not limited to the following: adjudicated claims data, including cost sharing information; encounter data from capitated providers; certain Part D formulary/drug data; and certain clinical data, including laboratory results. This information may reveal sensitive health information about the member, including information about treatment for substance use disorders, mental or behavioral health disorders, HIV/AIDS, sexually transmitted diseases (STDs), communicable diseases, developmental or intellectual disabilities, genetic disorders (including genetic testing for such disorders and genetic history) or other sensitive information (collectively “member health information”). By using Services that provide third parties with access to member health information at your direction and with your approval, you consent to the disclosure of this sensitive health information to those third parties.
Use of Personal Information and Member Health Information
Medical Mutual reserves the right to compile, save, use within the scope of our activities, and analyze any and all of your data (registration data, use history, etc.). Medical Mutual intends to use such data for internal purposes only, including without limitation for the purposes of responding to your requests for information and for contacting you. Medical Mutual may provide aggregated statistics about users (including you) to third parties, but such information will be aggregated so that it does not identify a particular individual or company, including yourself.
Medical Mutual may only share your personally identifiable information (name, email address, home or work address and telephone number) with third parties as permitted by our HIPAA Notice of Privacy Practices. All such third parties, who have confidentially agreements with us, are prohibited from using your personal information except to provide services to you in compliance with HIPAA.
Medical Mutual may contact you regarding the status of your account, your registration information, support issues regarding our service, and changes to our service or the terms under which it is offered.
Medical Mutual may use your personal information and member health information for several purposes, including to:
- Provide you with information or services you request, including but not limited to sharing your personal information and member health information with third parties with your approval and at your direction;
- Process an application or quotation requested by you;
- Resolve disputes;
- Comply with laws and regulations;
- Facilitate your use of, and our operation of, our services;
- Analyze trends and statistics and for marketing, research, and development
- Deliver targeted service updates;
- Contact you on behalf of external business partners about a particular offering that may be of interest to you, as permitted by HIPAA; and
- Verify information with third parties.
Additionally, we may disclose your personally identifiable information when required by law, rule, or regulation. Specifically, we may disclose this information to unrelated parties in special cases when we have reason to believe that our disclosure is necessary to identify, contact or bring legal action against a person or persons who may be causing injury to, or interference with, the rights or property of Medical Mutual (including our Site), computer users accessing our Site, or any third party. In addition, we may disclose information about individuals who access our Site to law enforcement agencies, judicial or government authorities or to other individuals or entities in response to subpoenas, court orders or other legal processes.
We may also use your information as otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.
Finally, if you are an adult member who is using Services, and you become legally incapacitated, you acknowledge and agree that Medical Mutual may provide your personal representative and/or others who become involved in your care or payment for your care with access to your member health information (including sensitive health information) that is available through the Services for the purpose of supporting your treatment, payment for that treatment, and assisting with the performance of normal health care operations activities, like coordinating care and improving health care services.
If you are an inactive registered user of My Health Plan, we may retain your information for up to twelve (12) months after you are no longer active.
Collection and Use of Anonymous Information
Third party companies who collect information on our Site may combine this information with information they have independently gathered from other sites, services and applications relating to your activity on these other sites, services or applications. They may collect and use this information in accordance with their own privacy policies.
Our Site uses Google Analytics Demographics and Interest Reporting to provide us with anonymous information on the characteristics and interests of our Site users.
Cookies are small bits of information that are stored on your computer. Cookies help establish a user session and allow our server to correctly provide website users with the appropriate information, advertisements and services. Our Site uses a technology called “persistent cookies,” which is a small data file that is stored on your computer, and enables your browser to access the pages you request and to track the pages visited. Using persistent cookies to track page visits helps us analyze our Site usage more accurately.
Pixel Tags/Web Beacons
Pixel tags (also known as “Web beacons”, “page tags”, “web bugs”, or other names) are objects, such as images, that are embedded in a Web page. When they are loaded by the page, this signifies that the page has been accessed. Pixel tags are commonly used in combination with cookies to anonymously identify a unique visitor. These pixels help us analyze usage of our Site, and help us gauge the effectiveness of our advertising.
Medical Mutual does not knowingly collect personally identifiable information from individuals under the age of 18, unless that information is required for a product or service that we offer. If you are under age 13, please do not email us, contact our Site, attempt to use our Site, submit information to our Site, or ask us to email you. If you are under the age of 18, you should get permission from a parent or guardian before you email our Site, contact our Site, attempt to use our Site, submit information to our Site, or ask us to email you.
Medical Mutual uses safeguards, such as data encryption, firewalls and system security measures to protect the confidentiality of your personally identifiable information. While Medical Mutual makes every reasonable effort to protect the information collected through the Site, please be aware that there is always some risk involved when submitting data over the Internet. We cannot guarantee that our Site is 100% safe from illegal tampering or “hacking.” Any data transmitted over the Internet may be at risk; however, once it is received at Medical Mutual and entered into a Medical Mutual database, any data you have submitted has the same protection that Medical Mutual extends to its own confidential information.
If you suspect improper use or access to Medical Mutual information, please notify Medical Mutual immediately. Contact Medical Mutual’s Compliance and Incident Hotline at 800.762.8130 or online.
Opt Out/Updating Your Information
You may receive various electronic communications from Medical Mutual, such as newsletters, account notifications, and other marketing communications about our products and services. To opt-out of any specific electronic communication, follow the “unsubscribe” instructions associated with the specific communication. If you have submitted personally identifiable information through this Site, you may request a restriction on the use and disclosure of your information.
You may also request access to your protected health information held by Medical Mutual and you may request that we correct or amend your protected health information. As a reminder to you, when exchanging emails, any email that you send or receive on your employer’s email system may be the property of your employer. Consequently, your employer may have the ability to review your personal information sent via email.
To opt out of certain types of anonymous data collection, you can:
- Modify your Google Ad settings to opt out of advertising based on your demographic characteristics and interests on Google advertising networks
- Download a Google browser add-on to prevent data collection by Google Analytics
- Set your advertising preferences for ad networks that are members of the National Advertising Initiative
- Configure your browser settings to reject cookies. Directions can be found in the Privacy and Security settings in the Help function of all major browsers. Most users accept cookies. If you choose to disable your cookies and are a registered user, you may not have access to your personal information on medmutual.com.
Links to Third Party Websites
All information and correspondence you share with us will be handled in the strictest confidence. Please note that the email facilities on our Site (unlike those areas within the Site) do not provide the same level of security. For that reason, please do not email to communicate information to us that you consider confidential. If you wish, you may contact us instead via telephone at the Customer Service number located on your identification card.
Contact Medical Mutual
Medical Mutual of Ohio
2060 East 9th Street
Cleveland, Ohio 44115-1355
By Phone: 800.382.5729
By Email: CustomerService@medmutual.com