Healthcare provider in need of assistance?

Behavioral Health

1-800-258-3186

Care Authorizations

1-800-294-8402

Care Management

1-800-338-4114

Case Management

1-800-258-3175, option 3

Clinical Drug Management

1-866-620-4027

Clinical Quality Improvement

1-800-586-4523

Coordination of Benefits

1-800-782-5869

Chronic Condition Management

1-800-590-2583

EFT Enrollment / One Inc.

1-877-313-4898

Electronic Claims

• (Use Payer ID 29076)
• EDISupport@MedMutual.com

Eligibility, Benefits & Claims Inquiries Provider Inquiry Unit or VoiceConnect^TM for Providers

(24-hour Voice Response System)

1-800-362-1279

Customer Care Hours

• Monday – Thursday: 7:30 AM - 7:30 PM ET
• Friday: 7:30 AM – 6:00 PM ET
• Saturday: 9:00 AM – 1:00 PM ET

Pharmacy Benefits

Express Scripts^® Coverage Management

1-800-753-2851

Express Scripts^® Prescriber Service Center

1-800-211-1456

ReviewLink is Medical Mutual's web-based certification program for submitting select prior approval requests.

For more information, please see our ReviewLink Brochure (opens a new window).

Technical Support

If you are having technical problems with our website, please call the Help Desk at 1-800-218-2205.

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