Behavioral Health
1-800-258-3186
Care Authorizations
1-800-294-8402
Care Management
1-800-338-4114
Case Management
1-800-258-3175, option 3
Clinical Drug Management
1-866-620-4027
Clinical Quality Improvement
1-800-586-4523
Coordination of Benefits
1-800-782-5869
Chronic Condition Management
1-800-590-2583
EFT Enrollment / One Inc.
1-877-313-4898
Eligibility, Benefits & Claims Inquiries Provider Inquiry Unit or VoiceConnectTM for Providers
(24-hour Voice Response System)
1-800-362-1279
Customer Care Hours
- Monday – Thursday: 7:30 AM - 7:30 PM ET
- Friday: 7:30 AM – 6:00 PM ET
- Saturday: 9:00 AM – 1:00 PM ET
Pharmacy Benefits
Express Scripts® Coverage Management
1-800-753-2851
Express Scripts® Prescriber Service Center
1-800-211-1456
Technical Support
If you are having technical problems with our website, please call the Help Desk at 1-800-218-2205.