Medical Mutual®
  • Search MedMutual.com
  • Mobile Menu
Search
Search the Site

 x 

  • Individuals & Families
    • Health Insurance Education
    • Plans & Products
    • Why Choose Medical Mutual?
    • Healthy Living
    • Already a Member?
  • Medicare
    • About Medicare
    • Our Medicare Plans
    • Enrollment Information
    • Medicare Advantage Events
  • Employers
    • Why Choose Medical Mutual?
    • Plans & Products
    • Employer Resources
  • Brokers
    • What Makes Medical Mutual Different
    • Plans and Products
    • Broker Tools
  • Providers
    • In the News
    • Policies and Standards
    • Resources

Medical Mutual Medicare

You are leaving Medical Mutual’s Medicare section. You will be viewing content from one of our non-Medicare sections or from a third-party.

Your Questions Answered

Skip Secondary Navigation Ribbons
  • Health Insurance Education
    • How to Get Health Insurance
    • Compare Health Insurance Plans
    • Health Insurance Basics
    • FAQ
    • Glossary of Terms
  • Plans & Products
    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • Short-Term Health Plans
    • Accident and Critical Illness
    • Life Insurance
  • Why Choose Medical Mutual?
    • Medical Mutual Advantage
    • Our Mission and Values
    • Our History
    • Wellness Benefits and Programs
  • Healthy Living
    • Fitness Tips
    • Nutrition & Dieting
    • Wellness & Lifestyle
    • What Is Preventive Healthcare?
  • Already a Member?
    • Member Forms
    • Pay Your Bill
    • Manage Your Plan
    • Member FAQs
End of Secondary Navigation

Access the document below to get answers to commonly asked questions about your health plan. Find out about how to locate a network provider, file a complaint, how to find a claim form and much more.

Plans with Prescription Drug Coverage FAQ

Plans without Prescription Drug Coverage FAQ

Plans with Prescription Drug Coverage FAQ (Spanish)

Plans without Prescription Drug Coverage FAQ (Spanish)

  • Member Forms
  • Pay Your Bill
  • Manage Your Plan
  • Member FAQs
  • Find a Doctor
  • My Health Plan Login

Site Links

  • Individual & Families
  • Medicare
  • Employers
  • Brokers
  • Providers
  • Healthcare Reform
  • About Medical Mutual
  • Blog

Need Help?

For questions or assistance, please contact a Medical Mutual representative at 1-800-382-5729 (TTY/TDD 711 for the hearing impaired).

Need Help?

All hours listed below exclude major holidays.

For a Medical Mutual licensed insurance sales agent, call 1-844-583-3072
(TTY 711 for hearing impaired)
November 1 to December 15
Monday-Friday - 8 a.m. to 8 p.m. and Saturday - 12 p.m. to 6 p.m.


December 16 to October 31
Monday-Friday - 8 a.m. to 8 p.m.

For a Customer Care specialist, call 1-800-982-3117
(TTY 711 for hearing impaired)
October 1 to March 31
7 days a week, 8 a.m. - 8 p.m.


April 1 to September 30
Monday-Friday - 8 a.m. to 8 p.m.
Saturday - 9 a.m. to 1 p.m.

Our automated telephone system is also available 24 hours a day, seven days a week for self-service options.

All times are Eastern Standard Time.

Medical Mutual 2060 East 9th Street Cleveland, OH 44115-1355
  • Email Us
  • 1-866-488-3266

Join the Conversation

  • Twitter
  • Facebook
  • Linkedin
  • YouTube
  • Instagram

This Medical Mutual of Ohio and its Family of Companies (collectively, “Medical Mutual”) website may contain links to other Internet sites (“Third Party Sites”) that are not maintained by or under the control of Medical Mutual. These links are provided solely for your convenience, and you access them at your own risk. Medical Mutual makes no warranties or representations about the contents of products, services or information offered in such Third Party Sites. Consequently, Medical Mutual is not and cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in Third Party Sites linked to this Medical Mutual website.

© 2021 Medical Mutual of Ohio®

  • Accessibility
  • Accreditation
  • Careers
  • Compliance & Fraud Reporting
  • HIPAA Privacy
  • Home
  • Nondiscrimination Notice
  • Legal
  • Member Forms
  • Website Privacy
  • Sitemap
  • Star Ratings
  • 中文
  • Deutsch
  • Français
  • Pennsylvania Dutch
  • Warra Kush - Oromoo
  • العربية
  • Italiano
  • 日本語
  • 한국어
  • Diné Bizaad
  • Nederlands
  • Limba română
  • Русский
  • Español
  • Tagalog
  • Українською мовою
  • Tiếng Việt