The heart of Medical Mutual is our people. We are more than 2,300 dedicated employees who serve more than 1.6 million members. What’s important to know about us is we are motivated and committed to serving our members in a way that gives them quality and value for their money.

Corporate Mission

To provide Ohioans access to quality, high-value healthcare coverage.

Corporate Values

Everything we do is with integrity and honesty.
​We will always act with the customer in mind.
​We value our employees and expect them to be treated with respect.
​We are committed to being an outstanding corporate citizen.
​We deliver and expect excellence.
​We strive to continually evolve and improve.
​We are committed to financial strength.

Service Philosophy and Values

Service Philosophy

We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan.

Service Values

Respectful
Accurate
Responsive
Accountable
Simple