If you are enrolled in a MedMutual Advantage (Medicare Advantage) plan from Medical Mutual, you can arrange for personal transportation to the places you need to go after being discharged from an inpatient hospital stay by using our transportation partner, LogistiCare. You will have up to 90 days after your hospital discharge to schedule a maximum of 24 one-way rides to physician visits, pharmacies, labs, and more. Click here to view a full list of allowed and excluded destinations.

Requesting a Ride

How to schedule a trip

To schedule a trip call LogistiCare toll free at 1-866-267-7640 (TTY 1-866-288-3133 for hearing impaired). You can also schedule your trips online by using LogistiCare’s Member Services website. You must register for an account before you can begin scheduling trips online.

How to check on a ride status

Call LogistiCare toll free at 1-866-267-7640 (TTY 1-866-288-3133 for hearing impaired) or visit LogistiCare’s Member Services website to check the status of one of your scheduled trips.

Please call LogistiCare if your driver is late. They will be able to determine when your driver will be arriving, or if they will need to get a different driver to pick you up as soon as possible.

How to cancel a ride

Call LogistiCare toll free 1-866-267-7640 (TTY 1-866-288-3133 for hearing impaired) to cancel a ride or use LogistiCare’s Member Services website. You must register for an account before you can cancel trips online.

Please provide at least 24 hours notice if you must cancel a ride.

Questions or Concerns

If you have a question or concern about service, you may call LogistiCare toll free at 1-866-267-7460 (TTY 1-866-288-3133 for hearing impaired) between 8 a.m. to 5 p.m., Monday through Friday.

For medical emergencies, please call 911.

Frequently Asked Questions

Click here to download a PDF copy.

How many trips do I get?

You receive 24 one-way trips to select locations as part of your plan benefits.

How much time do I have after being discharged from the hospital to use this benefit?

You have 90 days after you have been discharged from an inpatient hospital stay to schedule your 24 one-way trips as needed. If you are readmitted to the hospital for any reason, the 90-day/24 one-way trip limit resets upon discharge.

How much will a trip cost me?

You don’t have to pay anything out-of-pocket to use this benefit.

Where can I go?

A variety of health-related trips can be scheduled to take you to doctor appointments, pharmacies, labs and more. Click here to see a full listing of allowed and excluded destinations.

Trips over 35 miles must go through a prior approval process that is coordinated between Medical Mutual and LogistiCare. All trips must be within the state of Ohio, or a county in a neighboring state that borders Ohio and is considered part of Medical Mutual’s network.

How do I schedule a trip?

You, a trusted family member or friend, or a healthcare provider can call LogistiCare toll free at 1-866-267-7640 (TTY 1-866-288-3133 for hearing impaired) to schedule a trip. You may also schedule a ride online after registering for a free account at member.logisticare.com.

Please schedule all routine trips at least 2 business days beforehand. LogistiCare is available Monday through Friday, 8:00 a.m. to 5:00 p.m. Closed Saturdays, Sundays, and national holidays (New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas).

Urgent trips, as well as rides home after a hospital discharge, can be scheduled 24 hours a day, 7 days a week.

What information do I need to provide when scheduling a trip?

You, or the person scheduling the trip on your behalf, will need to provide the following information:

  • Your name
  • Your Date of Birth
  • Your Medical Mutual member ID number
  • The pick-up and drop-off information, including the name, address and phone number of your destination
  • The date and time of your trip, and if applicable, your return time
  • If you require any accommodations because of a medical condition

What do I do if my driver is late?

Call the LogistiCare Ride Assistance line at 1-866-267-7640 (TTY 1-866-288-3133 for hearing impaired). The representative on the phone will let you know how far away your driver is or will send a different driver if necessary.

How do I cancel a trip?

Call the LogistiCare Ride Assistance line at 1-866-267-7640 (TTY 1-866-288-3133 for hearing impaired) or cancel online at LogistiCare’s Member Services website. You will need to register for a LogistiCare account before a trip can be cancelled online. We recommend providing at least 24 hours notice if you must cancel a ride.

Can someone come with me on my scheduled trips?

Yes; one family member, friend, or personal care attendant over the age of 18 may ride along with you.

If I schedule a return trip home, does that count toward my 24-trip limit?

All 24 trips are one-way trips, so a trip to a destination counts as one trip and a return trip home would count as a second trip.

The transportation benefit is only available after an inpatient hospital stay. How will I know if my hospital stay was processed as inpatient?

This benefit is only available to those who were discharged from an inpatient hospital stay. If you stayed one night or more at the hospital due to receiving emergency services or certain types of surgery, but a doctor never submitted a written order to admit you as an inpatient, then you were most likely under observation during your stay. Talk to your doctor or call Medical Mutual if you are unsure your hospital stay was truly considered an inpatient stay or not.


Contact Us

Call Medical Mutual Customer Care toll free at 1-800-982-3117 (TTY 711 for hearing impaired) 8 a.m. to 8 p.m., 7 days a week, October 1 through March 31 (except Thanksgiving and Christmas), or 8 a.m. to 8 p.m., Monday through Friday, and 9 a.m. to 1 p.m. Saturdays from April 1 through September 30 (except holidays).

You can also learn more about your plan benefits, claims, out-of-pocket costs and more by logging into My Health Plan, Medical Mutual’s secure member website.

Page last updated on 4/1/2020
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