Cultural Competency Resources

Cultural competency is an integral part of delivering exceptional care to Medical Mutual members. According to the American Hospital Association, cultural competency in healthcare is the ability of doctors, nurses and other healthcare professionals to provide care to patients with diverse values, beliefs and behaviors, including tailoring healthcare delivery to meet patients' social, cultural and linguistic needs.1


As part of our cultural competency program, we would like to share the following educational resources with you to help in your efforts to provide culturally competent care.

A Physician’s Practical Guide to Culturally Competent Care

This is a free, online educational program accredited for physicians, physician assistants and nurse practitioners. The American Medical Association (AMA), American Academy of Family Physicians and the American College of Physicians endorse this program, which provides up to 9.0 hours of category 1 AMA credits.

US Department of Health & Human Services

This site provides information on National CLAS Standards and education including free continuing education e-learning programs, recorded presentations, quarterly newsletters, case study video units and more.

Agency for Healthcare Research and Quality

This site offers two guides for defining cultural needs in managed care and developing appropriate services for them.

1Becoming a Culturally Competent Health Care Organization.