Check in on Your Behavioral Health

The first step toward improving behavioral health is to recognize when you or your loved ones are struggling.

As a Medical Mutual member, you have access to a variety of programs and resources to provide the support you need to feel your best. Your primary care provider (PCP) is also a good resource and can help direct you to the right behavioral health professional based on your own situation and concerns.

Behavioral Health Checklist

Use the chart shown here to check in with yourself. If you are answering yes to many of these questions, we encourage you to schedule an appointment to talk with your PCP about how you feel and how you can improve your mental well-being.

Your Behavioral Health Benefits and Resources

National Suicide Prevention Lifeline

Free and confidential 24/7 support for those in suicidal crisis or emotional distress.

Call or text 988 or chat online at 988lifeline.org.

National Alliance on Mental Illness (NAMI)

An alliance of more than 600 local affiliates who work in your community to raise awareness and provide support and education on mental health matters.

Text “HelpLine” to 62640 or call the NAMI HelpLine at 1-800-950-6264. Representatives are available M-F from 10 a.m.–10 p.m., E.T.

24/7 Nurse Line

Free, 24/7 access to registered nurses who can assess symptoms and help you determine the appropriate action.

Call 1-888-912-0636 (TTY 711 for hearing impaired). For emergencies, please call 911.

Behavioral Health Case Management

Medical Mutual offers access to a team of case managers, registered nurses, social workers, care navigators and physicians who specialize in behavioral health and substance abuse.

To connect with a Behavioral Health team member, call 1-800-258-3175 (TTY 711 for hearing impaired) or email BehavioralHealthDepartment@medmutual.com. If using email, please include a brief description of what behavioral health challenge you are currently experiencing.

MedMutual Resource Connect^®

This is a free, easy-to-navigate platform that connects users with more than 300,000 resources for essential, everyday needs such as food, transportation, financial support, job training and more.

Visit MedMutualResourceConnect.com and enter your zip code to see what local programs are available to you.

Employee Assistance Program (EAP)

Many EAPs provide professional, confidential, short-term counseling services for employees and their families.

To learn more about Medical Mutual’s ESI EAP or find out if your employer offers an EAP, please contact your Human Resources (HR) representative.

MedMutual Maternity App

Parenting can be both rewarding and challenging. If you find yourself struggling to adjust or prepare for a new baby’s arrival, our mobile app offers resources and tools to connect you with the support you need.

Go to MedMutual.com/maternityapp or search ‘MedMutual Maternity’ in the Apple App Store^® or Google Play^®.

Need to Find a Behavioral Health Provider?

If you don’t have a behavioral health provider, we are happy to help you find one in your network. Use our online provider search tool to locate a provider near you or call the customer care number on your member ID card.

MedMutual Resource Connect^®