At Medical Mutual, the health and well-being of our members is our top priority. That’s why we offer high-quality health plans with access to the doctors and hospitals you know and trust. Plus, online tools to help you easily manage your plan, wellness perks and more. We give you peace of mind, so you can enjoy life's best moments.


Search for In-network Providers

Medical Mutual’s SuperMed® PPO network is one of the largest provider networks in Ohio. However, if you or one of your covered dependents live or spend significant time outside the Medical Mutual service area, you can rest easy knowing you also have access to the Cigna PPO® network.* This makes it easy to get in-network care no matter where you are. It’s a great solution if you have a college student on your plan, or if you frequently travel outside of Ohio.

Finding an in-network provider is simple. Search now.


CCFI COMPANIES, LLC also partners with Teladoc to offer telehealth services. You can visit a provider using phone or video. Learn more by viewing this flier or visiting

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Prescription Drug Information

Our Formulary

Our prescription drug formulary is a list of drugs covered by your Medical Mutual plan.

Price a Medication or Find a Pharmacy

Find out if a specific medication is covered under your plan, obtain pricing information or search for an in-network pharmacy by visiting the Express Scripts website.

Pharmacy Network Reminder

Effective Jan. 1, 2023, Kroger will no longer be part of the Medical Mutual pharmacy network.

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Manage Your Plan and Your Health

Get the most out of your health plan with our wellness programs, online tools and more. A few of our resources include:

  • My Health Plan our secure member website helps you keep track of your plan. You can check your deductible, review your claims and Explanation of Benefits (EOB) statements, or find a provider in your network.
  • MedMutual Appmanage your plan when you’re on the go with our mobile app. To download the app, visit the App Store® or Google Play™ and search for MedMutual.
  • WW® Program – receive a discounted rate of nearly 50% when you enroll in a WW program.
  • Chronic Condition Management Program – our trained Health Coaches provide personalized support and help you manage your chronic condition, like asthma, diabetes and more.
  • Nurse Line – a registered nurse is available to answer your health questions 24/7 by calling 1-888-912-0636.
  • Quit Line® – if you need help giving up your tobacco habit, our program can help. One-on-one coaching, a personalized plan and educational materials are available with no out-of-pocket costs. Learn more by calling 1-866-845-7702.

To get started with any of these programs, log in to My Health Plan after receiving your ID card.


We're Here to Make the Transition Easy

If you have questions about Medical Mutual benefits or available networks, call our pre-enrollment customer service at 1-888-404-0376. You may also find our Make the Most of your Membership brochure helpful.

Coordination of Benefits

You may receive a letter from Medical Mutual asking for information about other healthcare coverage you may have for yourself or your dependents. If you receive this type of letter, it is important that you respond with accurate and complete information.

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Enrollment Information

Enrollment Resources

  • ALEX Benefits Counselor – If you need help understanding your benefits, like how a Health Savings Account (HSA) works, what a preferred provider organization (PPO) plan is and more, visit the ALEX Benefits Counselor.
  • HSA and FSA Banking
  • Personalized 1-on-1 Benefits Counseling – Have a conversation with a benefits consultant from the Lang Financial Group by calling 1-800-288-3105, ext. 2996.

Ready to Enroll?

If you're ready to enroll, visit the myADP Benefits Enrollment page using the button below.

Enroll Now

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Customer Care Information

As a CCFI COMPANIES, LLC employee and Medical Mutual member, you have access to a dedicated Customer Care team who will help you better understand your healthcare plan. When you have questions, Medical Mutual can help you find answers.

Contact us by calling 1-888-404-0376.

*The Cigna PPO network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration.

Cigna is an independent company and not affiliated with Medical Mutual. Access to the Cigna PPO network is available through Cigna's contractual relationship with Medical Mutual. All Cigna products are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.

SuperMed® is a registered trademark of Medical Mutual of Ohio. WW® is a registered trademark of WW International, Inc. The App Store is a registered trademark of Apple Inc. Google Play is a trademark of Google Inc.