At Medical Mutual, the health and well-being of our members is our top priority. That’s why we offer high-quality health plans with access to the doctors and hospitals you know and trust. Plus, online tools to help you easily manage your plan, wellness perks and more. We give you peace of mind, so you can enjoy life's best moments.

Pick the Plan That's Best for You

If you are already enrolled in a Medical Mutual plan, you can keep the plan you have or choose a different option. Below is a quick comparison of our SuperMed network and CLE-Care network plan options. You can also use these links to search for covered providers.

SuperMed Network


  • Copay plan that offers fixed costs for things like office visits, prescriptions drugs and more
  • High-deductible health plan that can be paired with a health savings account for tax savings
  • A broad network of providers, with access to nearly every healthcare professional in Ohio and 99 percent of the hospitals.
  • National network coverage through the Aetna® Open Choice® PPO
  • Ability to get care when traveling outside of the US through AXA Assistance
  • Services can be received from providers not in the network, but at a higher out-of-pocket cost
 

CLE-Care Network


  • Copay plan that offers fixed costs for things like office visits, prescriptions drugs and more
  • Lower monthly premiums and out-of-pocket costs
  • Access to The MetroHealth System, including 2,300 CLE-Care HMO providers at more than 25 conveniently located facilities throughout Cuyahoga County
  • Ease of a non-gatekeeper HMO, which means you can access specialists directly without going through your primary care physician
  • Conveniently fill prescriptions at MetroHealth pharmacies up to 90 days or through an Express Scripts retail pharmacy
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Prescription Drug Coverage for SuperMed Network Plans

Case Western Reserve offers prescription drug coverage through MedImpact. Learn more by visiting MedImpact.com. Visit the CWRU Benefits Administration website for more information on the Case Western Reserve prescription benefit.

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Wellness Programs

Get the most out of your health plan with our wellness programs, online tools and more. A few of our resources include:

  • My Care Compare – our online tool lets you compare costs of medical services before your appointment, so you can make the best choice for your health and your wallet. (Applies to SuperMed PPO network providers only.)
  • WW® Program – receive a discounted rate of nearly 50 percent when you participate in a Digital or Digital + Studio program.
  • Chronic Condition Management Program – our trained Health Coaches provide personalized support and help you manage your chronic condition, like asthma, diabetes and more.
  • Nurse Line – a registered nurse is available to answer your health questions 24/7 by calling 1-888-912-0636.
  • Quit Line® – if you need help giving up your tobacco habit, our program can help. One-on-one coaching, a personalized plan and educational materials are available with no out-of-pocket costs. Learn more by calling 1-866-845-7702.
  • Telehealth (Telemedicine) – virtually connect with your provider by computer, tablet or smartphone.

To get started with any of these programs, log in to My Health Plan after receiving your ID card.

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We're Here to Make the Transition Easy

If you have questions about Medical Mutual benefits or available networks, call customer service at 1-800-586-4509. You may also find our Make the Most of your Membership and Frequently Asked Questions brochures helpful.

Transition of Care Information

If you have already scheduled a medical service for 2021, like a surgery, or you have care that will continue in to 2021, like cancer treatment or maternity services, follow these steps:

  • If the provider is in-network with Medical Mutual, contact your provider. He or she can confirm your Medical Mutual benefits and see if any prior authorization(s) are required.
  • If the provider is not in-network with Medical Mutual, contact Case Western's Human Resources department for a Transition of Care form.*

*Medical Mutual may waive non-network benefits and pay services at the in-network level for up to three months.