Check in on Your Behavioral Health
The first step toward improving behavioral health is to recognize when you or your loved ones are struggling.
As a MedMutual Advantage plan member, you have access to a variety of programs and resources to provide the support you need to feel your best. Your primary care provider (PCP) is also a good resource and can help direct you to the right behavioral health professional based on your own situation and concerns.
Behavioral Health Checklist
Use the chart shown here to check in with yourself. If you are answering yes to many of these questions, we encourage you to schedule an appointment to talk with your PCP about how you feel and how you can improve your mental well-being.
Your Behavioral Health Benefits and Resources
National Suicide Prevention Lifeline
Free and confidential 24/7 support for those in suicidal crisis or emotional distress.
Call or text 988 or chat online at 988lifeline.org.
National Alliance on Mental Illness (NAMI)
An alliance of more than 600 local affiliates who work in your community to raise awareness and provide support and education on mental health matters.
Text “HelpLine” to 62640 or call the NAMI HelpLine at 1-800-950-6264. Representatives are available M-F from 10 a.m.–10 p.m., E.T.
24/7 Nurse Line
Free, 24/7 access to registered nurses who can assess symptoms and help you determine the appropriate action.
Call 1-888-912-0636 (TTY 711 for hearing impaired). For emergencies, please call 911.
Behavioral Health Case Management
Medical Mutual offers access to a team of case managers, registered nurses, social workers, care navigators and physicians who specialize in behavioral health and substance abuse.
To connect with a Behavioral Health team member, call 1-800-258-3175 (TTY 711 for hearing impaired) or email BehavioralHealthDepartment@medmutual.com. If using email, please include a brief description of what behavioral health challenge you are currently experiencing.
MedMutual Resource Connect®
This is a free, easy-to-navigate platform that connects users with more than 300,000 resources for essential, everyday needs such as food, transportation, financial support, job training and more.
Visit MedMutualResourceConnect.com and enter your zip code to see what local programs are available to you.
SilverSneakers®
This program offers access to thousands of fitness centers across the country with plenty of in-person or online fitness classes to get your endorphins going and feeling your best.
To find a facility, activate your account and get started with classes, visit SilverSneakers.com.
Stitch
SilverSneakers created the program Stitch to provide you ways to interact with others in your community (in-person or online) through activities, group forums and much more.
To learn more and sign up, visit SilverSneakers.com/Stitch.
Need to Find a Behavioral Health Provider?
If you don’t have a behavioral health provider, we are happy to help you find one in your network. Please call Medical Mutual Customer Care toll free at 1-800-982-3117 (TTY 711 for hearing impaired).
Customer Care Specialists are available to answer your call directly from 8 a.m. to 8 p.m., seven days a week from Oct. 1 to March 31 (except Thanksgiving and Christmas), and 8 a.m. to 8 p.m. Monday through Friday from April 1 to Sept. 30 (except holidays).
SilverSneakers is a registered trademarks of Tivity Health, Inc. © 2023 Tivity Health, Inc. All rights reserved.