Medical Mutual Member Panel
Members like you help us deliver an exceptional customer experience. Join our Medical Mutual Member Panel to help shape plan details, processes and experiences that best meet your needs. Throughout the year you will receive short, online surveys asking for feedback on topics including plan benefits, member tools, and potential services and programs. There may also be opportunities for in-person and virtual focus groups.
Our Promise to You
When you join our member panel, you can be sure that we will:
- Keep your information safe – All surveys and focus groups are delivered over secure platforms, and we will never ask for financial information, your Social Security number or your My Health Plan password.
- Listen carefully – Medical Mutual team members review results from member panel interactions and share them throughout the organization.
- Make real changes – Your opinions help us each day to design the best experiences for members like you.
Recent Member Panel Insights
Member Panel members have provided valuable feedback on:
- Health plan usage while traveling
- Marketing materials
- My Health Plan experience
- Branding around health tools and resources
- Hobbies and interests
- And more!