How to Get Started with Telehealth Appointments
May 08, 2026 | Tags:
Getting support for your wellbeing shouldn’t feel out of reach. Telehealth, also known as telemedicine, allows you to meet virtually with a healthcare provider, a convenient alternative to traditional in-person visits.
Whether you need to speak to a provider about new health concerns, like a sore throat or a sinus infection, or managing chronic conditions, like diabetes or high blood pressure, you can have that conversation in the privacy of your home.
With virtual visits, you can talk to a healthcare provider from wherever you feel most comfortable. It’s a simple, convenient way to get the care you need without the extra hurdles. Medical Mutual brings these services right to you, so help is always within reach.
Telehealth improves access to care
Accessing mental health care in person isn’t always possible. Telehealth appointments can be scheduled just as you would for an in-person visit. This option removes barriers by making it easier for people to connect with qualified professionals no matter where they live. Factors that can derail easier access to mental health services include:
- Location
- Transportation
- Mobility
- A specialized provider located far from home
Expanded access ensures you can get the support they need in a way that meets them where they are. And with some telehealth platforms allowing you to choose a provider who aligns with your specific needs, care becomes even more personalized and accessible.
Additionally, you can choose on-demand telehealth visits as an alternative to going to an urgent care center. Keep in mind that a telehealth appointment may not be appropriate for your medical condition, and you may need to see your provider in-person to receive treatment.
How to prepare for a telehealth appointment
Your healthcare provider will let you know what you will need for your telehealth visit. Consider the following steps ahead of time to make the most out of your telehealth appointment:
- Have the necessary technology: You will need a device with a camera, such as a smartphone, tablet, laptop or desktop computer ahead of your appointment.
- Pre-appointment checklist: Be sure to install any necessary apps. Test your device’s microphone, camera and internet connection well before logging in for your visit.
- Come prepared: Bring your medical information, including a list of medications you’re taking, any symptoms you’re experiencing, health concerns and questions you may have for your provider.
How to ensure privacy and discretion with a telehealth appointment
Telehealth appointments follow the same confidentiality standards as in-person visits. Healthcare providers use secure communication platforms to conduct virtual appointments and protect your information. Without the need for a waiting room or public office setting, many people feel a greater sense of discretion and reduced stigma when seeking support.
For additional privacy, it’s important to take the appointment in a quiet, secluded setting. Avoid public places where others can see or hear. For safety, don’t take an appointment while driving or doing any activities that could distract you from the conversation.
What are the coverage and cost of telehealth appointments?
Your health plan determines how virtual visits are covered. Typically, telehealth appointments are billed similarly to in-person visits and vary based on the type of provider you’re seeing. Medicare Advantage members can view their Evidence of Coverage at MedMutual.com/MAPlanInfo or call Customer Care for more details about cost-sharing amounts for provider visits. Members not on Medicare can access their Certificate or Benefit Book by logging into My Health Plan. Look for it in the “Benefits & Coverage” menu.
On-demand services are available to you
In addition to telehealth services your healthcare provider may offer, Medical Mutual covers on-demand telehealth options*, such as:
- MinuteClinic Virtual Care™: Virtual healthcare services for patients aged 18 months and older. Visit MinuteClinic.com/VirtualCare.
Medical Mutual also covers mental health telehealth options*. You can also view and easily access these services and more through your My Health Plan account at MedMutual.com/member. Medical Mutual is here to answer your telehealth questions. Call the Customer Care phone number listed on your member ID card to speak with a representative. Our Customer Care team can also help you find a provider.
* These options may not be available to all members. Refer to your plan’s literature or contact Customer Care for more information.