Mental Health: Let’s Talk About It

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November 15, 2023 | Tags: Wellness Preventive Care


Preventive care is not limited to physical health. If you believe a friend or family member is experiencing a mental health problem, such as anxiety or depression, you can make a big difference just by having a conversation, according to mental health experts.

Starting the Conversation

Approaching someone to express your concern about their mental health may be the first step toward treatment or preventing the problem from worsening. Offering your support can make all the difference. Here are some tips on how to approach this important and sensitive conversation:

  • Discuss the topic where the person feels safe and comfortable, such as at home or somewhere private.
  • Speak in a calm tone.
  • Express your concern by leading with a question like, "I've been worried about you. Can we talk about what you are experiencing? If not, who are you comfortable talking to?"
  • Actively listen and pay close attention to their body language and verbal responses.

If you feel your friend or family member needs professional help, gently approach the topic – especially if this is their first time seeking care for mental health.

Encourage them to make an appointment with a primary care provider or another in-network mental health specialist. Or call the Substance Abuse and Mental Health Services Administration treatment referral hotline at 1-877-726-4727 to locate treatment services or resources.

Mental health treatment is covered by most Medical Mutual health plans. If you need to find an in-network provider, use our Find a Provider tool or call the Customer Care number on your member ID card.

If You or Someone You Know is Having Thoughts of Suicide

Seek immediate assistance if you know someone who is in danger of harming themselves. The National Suicide Prevention Lifeline can be reached by calling or texting 988. The Lifeline online chat platform is also available at 988lifeline.org. If you think a loved one is in immediate danger of making a suicide attempt, take them to the closest emergency room or call 911.