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We understand making decisions about your health and healthcare is important to you. That is why we are excited to be Hyland's U.S. Medical Insurance provider. We offer a variety of tools and resources to help you best utilize your Medical Mutual healthcare plan.
This document will help you better understand your healthcare coverage. It explains how services are covered by your plan, including out-of-pocket costs such as deductibles, coinsurance and copays.
When you or a family member has coverage under more than one healthcare plan, research is needed to determine what each healthcare plan will cover. This is called coordination of benefits. You may receive a letter from Medical Mutual asking for information about other healthcare coverage you may have for yourself or your dependents. If you receive this type of letter, it is important that you respond with accurate and complete information.
Some medical services, such as MRIs or outpatient surgeries, require prior authorization from Medical Mutual. Prior authorization requires that your physician obtain approval before you can receive the medical service. Prior authorizations can also be required for prescription drugs. Prior authorization helps keep healthcare costs under control and ensures that the services you receive are medically necessary and appropriate for your health condition. If your physician does not obtain prior authorization, you may have to pay more out of pocket. If you have questions or concerns about prior authorizations, please contact Medical Mutual’s Advocacy team at 1-888-404-0335.
When it comes to taking care of yourself or your loved ones, you want to get the best care as quickly and affordably as possible. Review our guide on where to find care for information about where to go when you feel like you need immediate care and cannot reach your primary care provider (PCP).
Telehealth services are gaining popularity with patients and providers. You can virtually connect with your provider by computer, tablet or smartphone. Learn more in our telehealth flier.
Taking care of your mental health is just as important as taking care of your physical health. You can find more information in our mental health appointment guide.
If you are new to Medical Mutual, you may have questions about things like prior authorizations, step therapy for prescription drugs and continuity of care with your providers. Please review our frequently asked questions document to learn more.
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