Leadership

Meet our experienced Medical Mutual leadership team and read their detailed bios.

Steven C. Glass

President and Chief Executive Officer

CEO Rick Chiricosta

Steven C. Glass (Steve) is Medical Mutual’s President and Chief Executive Officer and a member of the company’s board of directors.

Mr. Glass, a highly experienced healthcare executive, joined the Cleveland Clinic in 2002 and was named the organization’s Chief Financial Officer in 2005. In that role, he was responsible for the overall financial operations of the Cleveland Clinic and its subsidiaries worldwide. Prior to joining the Cleveland Clinic, Mr. Glass was Vice President of Finance for MedStar Health, a large healthcare delivery system in the Mid-Atlantic region.

Mr. Glass earned a Bachelor of Science degree in Accounting from Towson University in Maryland and is a Certified Public Accountant. He is a member of the American Institute of Certified Accountants, Ohio Society of Certified Public Accountants, Healthcare Financial Management Association and Health Management Academy. He is a past board chair for the Ohio Hospital Association.

Patricia Decensi

Executive Vice President and Chief Legal Officer

trish_decensi

Trish Decensi is Executive Vice President, Chief Legal Officer and Secretary. She also serves as Chief Compliance Officer.

She is responsible for all aspects of the Legal department, including litigation, corporate compliance, contract interpretation and administration, corporate financial investigations, corporate governance, and management of outside counsel.

Ms. Decensi joined Medical Mutual in 1990. She served as Associate Corporate Counsel and Director of Legal Affairs and Senior Corporate Counsel. In 2011, she was named Vice President and Assistant General Counsel and promoted to Senior Vice President and General Counsel in November 2013. In December 2017, she was named Executive Vice President and Chief Legal Officer.

Prior to joining Medical Mutual, Ms. Decensi worked at the Columbus office of Arter & Hadden in the litigation and healthcare law groups.

She received her law degree from the Case Western Reserve University. She earned her bachelor’s degree in American studies from the University of Dayton.

A graduate of the 2015 class of Leadership Cleveland, Ms. Decensi is a member of the Ohio State Bar Association and the American Health Lawyers Association. She served on the board of directors and is a past Chairperson of Catholic Charities Services of The Diocese of Cleveland. In 2008, Ms. Decensi was recognized by the YWCA as a Woman of Professional Excellence.

Tom Dewey

Executive Vice President, People and Strategy

Ray Mueller

Tom Dewey serves as Medical Mutual’s Executive Vice President, People and Strategy. In this role, he oversees the hiring, compensation, benefits and leadership development for more than 2,700 employees. He also heads up the Company’s merger and acquisition efforts.

Mr. Dewey joined Medical Mutual in 2012 as Director, Financial Planning and Analysis. After working in that position for two years, he took on the important role of Vice President, Human Resources.

In 2016, Mr. Dewey was promoted to Senior Vice President, People and Strategy, a role in which he added mergers and acquisitions to his HR responsibilities. He then directed Medical Mutual’s acquisition of Superior Dental Care, Bravo Wellness and ESI Employees Assistance Group.

Mr. Dewey is a Certified Public Accountant and holds a bachelor’s degree in accounting from The Ohio State University and an MBA in healthcare from Baldwin Wallace University. Mr. Dewey is the immediate Past President of the board of the Cleveland Public Library Foundation and currently serves as chairman of the Governance Committee. He is also a member of the board and Finance Committee of College Now Greater Cleveland, serves as vice chairman for the Baldwin Wallace University Healthcare Advisory Committee, and is active with several other charitable organizations. He is a 2021 graduate of Leadership Cleveland.

Andrea Hogben

Executive Vice President and Chief Marketing Officer

Andrea Hogben

Andrea Hogben is Medical Mutual’s Executive Vice President and Chief Marketing and Communications Officer.

In this role, she oversees the company’s marketing and communications initiatives, as well as media relations, social responsibility, government relations, and diversity and inclusion. Ms. Hogben also leads Medical Mutual’s Specialty Products companies, including Superior Dental Care and the MedMutual Life Insurance Company.

In August 2016, she joined Medical Mutual after a 22-year career at The Plain Dealer. Ms. Hogben’s tenure at The Plain Dealer culminated with her serving as President of the Northeast Ohio Media Group, now Advance Ohio, which included responsibility for The Plain Dealer, Sun News and cleveland.com.

Ms. Hogben serves on the boards of United Way of Greater Cleveland, the Rock and Roll Hall of Fame, Playhouse Square and Cuyahoga Community College Foundation, where she serves on the executive committee. She also serves as President of the Medical Mutual of Ohio Charitable Foundation. She was co-chair of the Marketing and Content Committee for the Republican National Convention Host Committee and is a former board member of Greater Cleveland Partnership.

Ms. Hogben earned a bachelor’s degree, in both business and communications, and an MBA from Baldwin Wallace University. She is a 2012 graduate of Leadership Cleveland.

John Kish

Executive Vice President and Chief Information Officer

John Kish

John Kish is Executive Vice President and Chief Information Officer (CIO) at Medical Mutual of Ohio. He is responsible for all aspects of the Company’s Information Technology division.

Mr. Kish joined Medical Mutual in May of 2016 from Safe Auto Insurance, a property and casualty insurance company, where he served as CIO. He also led the advancement of data and decision science at SafeAuto in addition to his duties as CIO.

His career started at Accenture, one of the world’s largest consulting firms. He was admitted to the partnership after spending 10 years with the firm.

After 13 years with Accenture, Mr. Kish joined Progressive Insurance in 2004 where he held several executive positions in information technology, customer experience, marketing, and customer relationship management. He also was an Auto Product Manager and had profit and loss responsibility for a $330M automotive insurance business across multiple distribution channels and states.

Mr. Kish is a 1990 graduate of The Ohio State University, where he earned a Bachelor of Science degree in computer information systems from the College of Engineering. He also holds an MBA from the University of Chicago’s Booth School of Business where he graduated with honors.

Tere Koenig

Executive Vice President and Chief Medical Officer

Tere Koenig

Dr. Tere Koenig is Executive Vice President and Chief Medical Officer of Medical Mutual of Ohio.

She is responsible for overseeing all clinical aspects of the Company’s Care Management, Credentialing, Quality Improvement and Medical Policy functions.

Dr. Koenig is also responsible for the Company’s Health Informatics department, which analyzes data to support customers who have a vital need to better understand and manage their healthcare programs.

She joined Medical Mutual in 2015 as Senior Medical Officer of Government Programs responsible for strategic and clinical leadership for Medicare Advantage and ACA Exchange products and other designated business segments.

Before joining Medical Mutual, Dr. Koenig worked for The Camden Group, one of the largest healthcare business advisory firms in the nation, where she served as Senior Vice President and Chief Medical Officer. She held those same titles until 2011 with SummaCare and Apex, the insurance and third-party administrator arm of Summa Health System. Her duties included oversight of clinical operations, medical economics, risk-value contracting, integrated delivery system infrastructure and clinical-policy development.

Dr. Koenig was also a practicing physician, an Associate Program Director and faculty member of the Internal Medicine Residency Program at Akron City Hospital. While at SummaCare, she served as Medical Director for Ohio Health Choice.

She is board-certified in internal medicine with added qualifications in geriatric medicine. She is a fellow of the American College of Physicians, has advanced standing status with the American Association of Physician Leadership and is a diplomat of the American Board of Quality Assurance and Utilization Review Physicians.

Dr. Koenig received her Doctor of Medicine degree from The Ohio State University College of Medicine and her Master Business Administration in healthcare from the joint Baldwin Wallace/Northeast Ohio Medical University in Berea.

She has authored several articles and papers on healthcare issues for national industry publications.

Honors resulting from her community service include a Women of Professional Excellence Award in 2007 from the YWCA Summit County, an Outstanding Community Service Award in 2007 from Akron Summit Community Action, Inc., and a Northern Ohio Live Rainmaker Award in 2003.

Steffany Larkins

Executive Vice President and Chief Revenue Officer

Steffany Larkins

Steffany Larkins is Executive Vice President and Chief Revenue Officer for Medical Mutual of Ohio. She is responsible for all aspects of Sales, Underwriting and Customer Relations for the Company.

Previously, Ms. Larkins served as Executive Vice President, Chief of Staff and Chief Diversity Officer. In these roles, her duties included serving as an ambassador for the Chief Executive Officer and overseeing projects and initiatives of strategic importance. She played a key role in developing the Company’s strategy for the implementation of the Affordable Care Act. As Chief Diversity Officer, she provided direction and oversight to Medical Mutual’s various diversity initiatives.

Ms. Larkins joined Medical Mutual in 1998 as Manager of General Accounting and was promoted to Director of Financial Reporting in 2000. She was named Vice President of Finance and Corporate Controller in 2006 and was promoted to Senior Vice President and Chief Underwriter in 2010.

Prior to joining Medical Mutual, she was a Manager with Ernst & Young, LLP.

Ms. Larkins earned a bachelor’s degree in business administration from Kent State University and an MBA in healthcare from Baldwin Wallace University.

She sits on the boards of the Kent State University Foundation, The Diversity Center of Northeast Ohio and The Greater Cleveland Sports Commission. In 2005, she was recognized by the YWCA as a Woman of Professional Excellence. Ms. Larkins was also named to the 2007 class of Crain’s Cleveland Business Forty under 40. In 2012, she was honored with the Distinguished Marketing and Sales Award from the Sales and Marketing Executives Cleveland Chapter. She was recognized as a 2018 Women WELDing the Way® honoree by Women for Economic and Leadership Development (WELD). A 2012 graduate of Leadership Cleveland, she is a member of The 50 Club of Cleveland and In Counsel with Women.

Ray Mueller

Executive Vice President and Chief Financial Officer

Ray MuellerRay Mueller is Medical Mutual’s Executive Vice President — Chief Financial Officer, a position he accepted in August 2012. Previously, he served as the company’s Senior Vice President of Finance and Corporate Controller.

Mr. Mueller joined Medical Mutual in 1986 as a Senior Financial Analyst in the Western Division based in Toledo. In 1990, he became an Accounting Supervisor for Medical Life Insurance Company, then a wholly owned subsidiary of Medical Mutual. In 1992, he became the Manager of External Financial Reporting and subsequently assumed additional responsibilities for renewal underwriting in 1997.

Mr. Mueller left Medical Life in 1998 for an opportunity as Assistant Vice President and Controller of Victoria Financial Corporation, an insurance holding company specializing in non-standard auto insurance. In 2003, he returned to Medical Mutual as Director of Finance. In this role, he was responsible for mergers and acquisitions, as well as several operational accounting functions.

In 2006, when Medical Mutual prepared to return to the life insurance business through Consumers Life (now MedMutual Life), Mr. Mueller accepted the position of Director, Life Operations. He was a key member of the leadership team that developed the infrastructure to reenter the life insurance business in 2008.

Mr. Mueller earned a bachelor’s degree in finance and an MBA from the University of Toledo. He became a Certified Public Accountant in 1991. A member of both the American Institute of CPAs and the Ohio Society of CPAs, Mr. Mueller earned an FLMI (Fellow, Life Management Institute) designation.

He serves as a board member of the Great Lakes Science Center and is Chairman of the Audit Committee for the Downtown Cleveland Alliance. Mr. Mueller is a former board member of the American Heart Association’s Great Rivers affiliate and was Chairman of the Heart Association’s 2014 Cleveland Heart Walk. In 2014, he was honored by Crain’s Cleveland Business as Greater Cleveland’s Chief Financial Officer of the Year.

Mr. Mueller lives in Avon, Ohio, with his wife, Bev. The couple share two grown children and two grandchildren.

Dave Quiring

Executive Vice President and Chief Experience Officer

Dave Quiring

Dave Quiring is Executive Vice President and Chief Experience Officer for Medical Mutual of Ohio.

His duties include ensuring the delivery of consistent, predictable and memorable customer experiences. He provides leadership to the claims, customer service and financial administration departments as well as third-party administration groups. His team increasingly relies on analytics and new technologies to improve the customer experience in an industry undergoing dramatic change.

Mr. Quiring has over 30 years of operations experience with Medical Mutual. He joined the company as a member of the Internal Performance unit. He was appointed Manager of Project Administration in 1990 and was promoted the following year to Director of National Account Operations, a position he held until assuming the role of Vice President of Operations in 1998. He was promoted to Sr. Vice President of Operations in 2015 and responsible for end-to-end claims processing, including claims intake and distribution, adjudication, recoveries & avoidance and claims payment. He provided leadership for departments of corporate performance, appeals, benefit services, project administration and cashiers.

Mr. Quiring received his bachelor’s degree in Industrial Engineering from Cleveland State University. He is a graduate of Leadership Cleveland Class of 2010 and was certified in Group Life and Health Insurance by the Health Insurance Association of America (HIAA).

Board of Directors

Meet our Board of Directors and learn more about the experience they bring to Medical Mutual.